Privacy Policy

Last Updated: August 29, 2024

This Privacy Policy describes how Klyber (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase on klyber.nl (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether as a customer, site visitor, or any other person whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on your interactions with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Data We Collect

The types of personal information we obtain about you depend on your interactions with our Site and your use of our Services. When we refer to “personal data,” we mean data that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly from You

Information you provide directly through our Services may include:

• Contact information including your name, address, phone number, and email address.
• Order details including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account details including your username, password, security questions, and other information used for account security.
• Customer support information including information you may include in communications with us, such as messages sent through the Services.

For certain features of the Services, you may need to provide specific information about yourself directly. You may choose not to provide this information, but you may be unable to access or use these features as a result.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to collect this Usage Data. Usage Data may include information on how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other information on your interactions with the Services.

Information We Obtain from Third Parties

Lastly, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, which collect payment information (such as bank account, credit card, or debit card details, billing address) to process payments, fulfill your orders, and provide requested products or services as part of our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we obtain from third parties is handled in accordance with this Privacy Policy. Also, see the section Third-Party Websites and Links below.

How We Use Your Personal Data

• Providing products and services. We use your personal information to provide the Services according to our contract with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, and other account-related features. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may want to use. In this case, Shopify processes your data as outlined in their Privacy Policy and the Consumer Privacy Policy.
• Marketing and advertising. We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail and displaying ads for products or services to you. This may involve using your personal data to better tailor the Services and ads on our Site and other sites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in promoting our products, under Art. 6 (1) (f) GDPR.
• Security and fraud prevention. We use your personal data to detect, investigate, or take action on possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account login information secure. We strongly recommend not sharing your username, password, or other access information with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, under Art. 6 (1) (f) GDPR.
• Communication and service improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to communicate with you, provide effective services, and maintain our business relationship with you under Art. 6 (1) (f) GDPR.

Cookies

Like many other websites, we use cookies on our Site. Specific information about the cookies we use to support our store with Shopify can be found at https://www.shopify.com/legal/cookies . We use Cookies to support and enhance our Site and Services (including remembering your actions and preferences), to perform analytics, and to gain more insight into user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers accept Cookies automatically, but you can set your browser to delete or reject cookies in the browser settings. Note that deleting or blocking cookies may negatively impact your user experience and may result in some Services, including certain functionality, not working correctly or being unavailable. Furthermore, blocking Cookies may not fully prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Data

Under certain circumstances, we may disclose your personal data to third parties for contract performance, legitimate purposes, and other reasons covered in this Privacy Policy. Such circumstances include:

• With vendors or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide services and show you advertisements. Our business and marketing partners will use your data in accordance with their privacy statements.
• When you instruct, request, or otherwise authorize us to disclose certain information to third parties, for example, to deliver products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable service terms, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal data and sensitive personal data about users for the purposes as outlined in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Data”:

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as order, shopping, and customer support details Internet or other similar network activity, such as usage data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties providing services on our behalf (e.g., internet providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information without your consent or for purposes of deriving characteristics about you.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, it is important to read their privacy and security policies and other terms. We make no guarantees and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information on these sites. Information you provide on public or semi-public spaces, including information shared on third-party social networks, may also be visible to other users of the Services and/or users of these third-party platforms, without limitation on its use by us or by any third party. The inclusion of such links on our Site does not imply endorsement of the content on such platforms or of their owners or operators, except as indicated in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us at the details below to request deletion of this information.

As of the effective date of this Privacy Policy, we are not actually aware that we “share” or “sell” personal information of individuals under 16 (as these terms are defined under applicable law).

Data Security and Retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any data you send us may not be secure during transmission. We recommend not using unsecure channels to communicate sensitive or confidential information to us.

The duration for which we retain your personal data depends on several factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or comply with other applicable agreements and policies.

Your Rights

Depending on where you live, you may have some or all of the rights below regarding your personal data. However, these rights are not absolute and may apply only under certain conditions, and in some cases, we may deny your request to the extent permitted by law.

• Right to access/know: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
• Right to deletion: You may have the right to request that we delete the personal data we hold about you.
• Right to correction: You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to portability: Under certain circumstances and subject to certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party.
• Restriction of processing: You may have the right to ask us to stop or restrict the processing of personal data.
• Withdrawal of consent: Where we need your consent to process your personal data, you may have the right to withdraw it.
• Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by responding directly to our denial.
• Manage communication preferences: We may send you promotional emails, and you can unsubscribe at any time by using the unsubscribe option included in the emails we send. If you unsubscribe, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us at the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account information, before responding substantively to your request. In accordance with applicable law, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provides proof of authorization to act on your behalf, and we may ask you to verify your identity with us directly. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have complaints about how we process your personal data, you may contact us at the contact information below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us at the contact details below, or to submit your complaint to your local data protection authority. For the EEA, you can find a list of relevant data protection supervisory authorities here .

International Users

Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your personal data will also be processed by personnel and third-party service providers and partners in these countries.

If we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms, such as the European Commission’s model contractual clauses, or equivalent contracts issued by the relevant competent authority in the United Kingdom, where applicable, unless the data is transferred to a country deemed to provide adequate protection.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please call or email us at info@klyberwear.com   or contact us at Beitelstraat 4, Edam, North Holland, 1135 KX, NL.

Under applicable data protection laws and unless explicitly stated otherwise, we are the data controller for your personal data.

All Contact Information